1 Reply Latest reply: Oct 16, 2011 1:27 PM by ranaleon RSS

    No picture or sound


      My slingbox solo allows me to change channels and view menu, but I get no picture or sound.  I am using Telus Optik TV .


      any ideas would be appreciated


        • Re: No picture or sound

          Hi, dwcsmith7


          It seems that you are having some issues with your Slingbox, since you cannot get the A/V signal.


          Most of the times, this issue is related to connections you use on the network. If you are using the HDMI cable, you will need to remove it, since it is not compatible with the Slingbox (no matter which Slingbox model you have). The following link will provide you with the explanation and a possible workaround.


          I get no video with any SlingPlayer (Watch, Windows, or Mac OS)


          If you are not using the HDMI cable, I recommend you to check the resolution on the cable box. If you are able to get the menu but you get nothing else, there's a good chance that the root cause is the resolution on the cable box. In this case, you'll need to downgrade the resolution on your set-top box.