Sorry to hear about the issues you are experiencing with your virtual remote. If you have AT&T U-Verse, you can try re-configuring to the VIP 1200 or VIP 1216. Follow the first set of instructions in the first link below for any Slingbox model you may have. Hope this helps!
- Slingbox.com - I got a new set-top box, and I can't control my TV now
- Slingbox.com - Watch your TV via the web, configure your Slingbox with a computer
Sling Media Moderation Team