Called support, and this is apparently a known issue where the hardware fails. They gave me a number of steps to try, which were:
- You can unplug the power supply of the Slingbox for 10 seconds and then plug it again
Please test the connection after that and if the problem persists, follow the steps from the bottom.
- Make sure that the router software is up to date.
- You can try another outlet wall for the Slingbox or router. (without using power strips or surge protectors)
- You can try a different port on the back of the router for the Slingbox.
- Also, make sure that the port of the router is lit up when the Slingbox is connected to it
- Take the Slingbox where the router is located and run and complete the Setup Assistant. that way, we will verify and isolate if the Slingbox is having the same problem when it is connected directly to the router.
After I tried these options and it did not fix the problem, they said they will ship me a new unit AND refund the 29.99 service fee. So, bottom line is that I think this is a known hardware problem, and if the steps above won't fix it, with a little bit of persistence they will send you a new unit.
Someone from SLING has at last posted an acknowledgement about the
Freeview tuning issue.
and on a few other threads.
Pleased to get some acknowledgement from the Company, after two
years since the issue started to spread on different models.
I wonder if anyone believes it is a total coincidence that this
momentous admission comes after the campaign has begun to bring
this matter to much wider attention especially to potential new
customers? (see link below)
If, like me, you can see that there is a link, then PLEASE help me
keep the pressure up. Having an acknowledgement after all this time
is one thing, getting the Company to bother to get the HD and
HD-PRO boxes fixed for existing customers is another matter.
Read the below link. Latest posts are relevant to this:-