My parents just bought a slingbox and hooked it all up (internet, router, Direct TV). they are able to watch TV on their laptops in California, but i'm having trouble in Spain. They've given me their email/username/password/etc., i'm fully logged in and it's still not working. at first an error message kept coming up when i would try to log in (something to do with firewall). Now there is no error message, it lets me log in, bring up the tv remote, etc, but no picture or sound. why is it not working?
...it's not a connection, as i said, my parents computers are working.