My slingbox pro has been working for years and registered properly. The sling website reports all the slingbox parameters correctly, and the firmware is uptodate ver 1.4.20. I am using windows 7 to access, either through the native player or the web interface, and use other machines running windows 2008 for network diagnostics.
On more than two occaissons, while watching the sling box remotely, the slingbox froze. after trying to restart the player and reconnect, I got in all cases "there was a problem communicating with the Slingbox. Try Connecting again".. On one occaisson, I happened to be at home where the slingbox is located and my wife called with the problem while remotely viewing. When I looked, the network light was off. After rebooting the slingbox, the connection returned without any changes to the network or slingbox.
Now, I am overseas, and this has happened twice, the screen froze while watching, then subsequent reconnection attepmts yeilded the same error. Once, after waiting a day or so, the connection resumed. Now, it doesn't work at all. Since I am no longer physically located where the swlingbox is, I can't reboot it or change its configuration.
I can login to my sling hosted LAN remotely, I can check the LAN connection by remote desk top to one of may machines at the remote LAN. When trying to connect to the slingbox, I get the same connection error. I have also tried using my laptop from a remote network such as a hotel or my office and get the same error.
When I ping the slingbox IP address I get "Host unreachable". I log into my local domain controllers or any windows 7 client, and ping the slingbox IP address I get "Reply from 192.168.1.103: destination host unreachable".
In each case, the error is reported as coming from one of the hosts NIC cards, which seems strange. It makes me wonder if there is a host network error, however, that doesn't make sense since the slingbox doesn't use any local network DNS resources other than the hardware router. The sling box is manually configured to use the local hardware router as its gateway, and has a manually assigned static IP address. The address is in a space outside of the local DHCP address pool, so there is no conflict with any other network device assignment. I have rebooted the hardware router several times, and enabled/disabled the port 5001 to see if that is the source of the network problem. I have also flushed the dns cache of any host trying to reach the sling box. all other network resources are working normally for any host I try from.
1) I cannot connect from the same LAN
2) I cannot connect from a remote LAN
3) I cannot connect from an interent location
4) get a ping error from any LAN host
I have concluded that the network connection has failed. MAybe the cable has failed or possibly the network switch or router? if so, would that give a similar error on a ping? What if the actual slingbox hardware has failed, could that give the same errors?
is there some other tool or method to test the slingbox? I can access a host on the same LAN as the box if there is soemthing to try, and I can access my hardware routers remotely too.
I'm Stuck. I can handle any degree of "Tech" to solve this problem, short of opening the box and tinkering with the hardware.