I am having the exact same issue with my Comcast/Motorola DCH3416 cable box even though the widget on the website assures me it is fully supported. I posted question about it in the Setup forum. This is clearly a Slingplayer software issue, even though I am running the latest version of Slingplayer and the firmware.
if I do select 'Other' and try to manually enter remote codes which I found through googling, the Slingplayer software merely replies, "Remote Control invalid,' no matter what code I enter.
Regarding "Other..." manual alternative remote codes and Remote Code Invalid...
The manual entry "code" Slingbox is expecting isn't actually a code as much as it's a filename.
With a universal remote, you generally consult a table that has a big list of device type/manufacturer/model entries and their corresponding codes. The code is a simple numeric sequence that is typed into the remote after entering a programming mode. That code tells the remote to find and use a specific profile stored in it's ROM -- basically, a FILE -- to figure out what signals to send and how to do it's job. As long as the code is accepted (i.e. file is found) by the remote and it's the correct one for your device, everything just works.
This is exactly how Slingbox works.
The nuts and bolts of the device selection + IR Blaster system on Slingbox is virtually identical to how all-in-one universal remotes work. The main difference is instead of having a published lookup table with a bunch of short numeric codes for many devices, we have menus and pick-lists in the Slingbox setup assistant app. When you choose your DVR, Cable Box, TiVO, whatever-box during configuration, the setup assistant tells your Slingbox which specific remote control profile to use. I suppose you could think of it as "typing in the code" on an all-in-one because that's essentially what is happening. And just like the all-in-one remotes, those profiles are preloaded and stored in the device at the factory. It's part of your Slingbox firmware. The cool thing is that unlike an all-in-one, Slingbox gets new remote control profiles once in awhile as part of firmware updates.
There's also a second way to add a new remote profile on the Slingbox... which brings us back to "Other..." manual codes:
If you have a properly compiled remote control definition file for your device, it can be uploaded to the Slingbox by the setup assistant. That's what the alternative manual code entry box is for. Basically, it wants a filename. It does NOT want a 3 or 4 digit code like what one would program an all-in-one with. Looking for remote codes on Google isn't going to get you anywhere I'm afraid.
I don't think this feature is meant for public consumption and I'm unaware of any remote control .bin files available from Sling. I consider the alternative code entry box found when selecting Other to be something like the USB port on the back of the Pro HD- it's there in plain sight, but it doesn't do anything.
Great reply, thank you TF. I understand your concepts here. I assume then evidently what is happening is that the remote control files did not transfer to the slingbox in the last firmware upgrade, hence the lack of manufacturers or device model informaiton in the drop down. I have reinstalled the firmware several times, but it is the same result each time. I don't know what the solution is. I wish Slinig would provide a work around by allowing us to download specific bin files and then up load them ourselves. (HINT, HINT sling support.) Or it may require a new firmware upgrade from them. I will keep looking at these sites to see if anyone can identify a solution for us.
I assume then evidently what is happening is that the remote control files did not transfer to the slingbox in the last firmware upgrade, hence the lack of manufacturers or device model informaiton in the drop down.
I'd say that's a pretty reasonable guess. Sorry if I missed it, but are ALL of the makes/modes missing, or just what you need ? (DCH-3416, right ?)
If it's all of them, you got problems that are over my head. If it is just your model, have a look here:
There is a similar discussion at https://community.sling.com/message/1745#1745
I made this post there as well:
I called the Slingmedia Support line and they nicely gave me a one time exception on paying the $30 service contract fee for this issue. They said that since I had seen the erroneous error message about the box not being made for use in the USA, the next step was to unplug all the video and audio cables form the Slingbox and reset the slingbox. Then I had to go through the Setup Assistant again and see if it gave me the same error message without the cables attached. If it did, I was to call them back and then they would walk me through troubleshooting from there, and they would need to get information from me such as the IR blaster version, which can be found in the Slingplayer software.
Unfortunately, I live overseas and cannot be at the box to perform these steps, so now I am stuck. If anyone else has a similar issue, please call the support line and walk it through to a solution and then post the solution here so we can see it. My hope is that a solution can be indentified that I can implement from here.
Some points based on my experiences in the Sling Community to reinforce previous postings :
1. If it is just that your manufacturer and/or model number is not supported there are well over 200 Custom Remotes on the JP1 forum at http://www.hifi-remote.com/forums/dload.php?action=category&cat_id=87
2. If you are not getting any manufacturer showing then you need to reset your Slingbox and try again.
3. If your box is giving you the message "This box is not designed for use in the ....." for any country, then it is almost certainly fried.
Your avatar looks so naked I keep expecting to see a cartoon wine glass appear
In any event, I had this issue happen to me a while ago. If you search the SlingCommunity.com site (ohhh too soon?) erhm...
Actually, I had to reset the box in order to get my remote back.
I know its a pain since you are over seas but that was a sure shot for me.
I have reset and re-set up the Slingbox twice now, and there was never a change in the missing list of manufacturers. I did try to install custom remotes in the Video Source configuration setup using Matt Whitlock's Motorola DCH3416 remote files (http://www.slingcommunity.com/download/27674/Comcast---Motorola-DCT-6416-III--DCH-3416/) and the binary files from JP1 for the Motorola DCT-6416 (which I think is identical in remote usage to the 3416), but no luck in either case. The manufacturer list is still empty and the error message always reads, "Remote control file cannot be found" even though I have them copied into the right folder. Thanks so much for for pointing me to the files and the process, though. It was certainly worth a try! More and more it looks like the box is dead, but Sling won't send me a cheaper refurbished replacement until some troubleshooting steps have been followed which I can't do from here.
The grey remote issue is has been a known problem for close to three years now. I have discussed the issue with Sling Media reps at CES the past couple of years and they agreed to look into it and come up with a solution. Each time it is stopped at that point. A class action lawsuit is underway and the information will be mailed to you if your box was registered. If not, you are still eligible for the lawsuit - just go ahead and send me an email and I'll get you the necessary information. I have personally owned Slingboxs since the day they were released (2004, I believe) and I've now had four of them fail. Sling's support for their product has been absolutely unacceptable.
Epilogue - Sorry have not posted this sooner but have been busy - but a few weeks ago after I called SlingMedia a second time, I explained how I tried every suggestion I could find in the forum to no avail and how this has to be a systemic defect. I was told this was a problem but the tech thought it was solved and not being experienced by customers anymore. I explained, no that was not true - people were still posting occurances of this. The tech then got dispensation to help me with waiving the fee and helped me confirm my firmware was truly corrupt and my box was toast. They made good and I was able to get a swap and and a refurbished replacement that is NOW working again !!!!
So I would say though there have been complaints about SlingMedia's support and I got extremely angry at the first tech I spoke with, once I called back a second time and re-explained everything they made good.