1 Reply Latest reply: Jul 23, 2011 12:10 PM by callanish RSS

    Resetting Router Remotely

    swark002

      I have similar issues where I can connect to my slingbox through my phone and computer, but the sling catcher cannot connect to it. From reading the forums, it sounds like I need to configure the router that it is on. The problem is I am not near the router and the people living there are not tech savvy at all.

       

      Two questions: How do I reset the router to allow the slingcatcher to connect and is it possible to do remotely without being on the same network the slingbox is on?

       

      Thanks in advance for the help. 

        • Re: Resetting Router Remotely
          callanish Apprentice

          You won't be able to accomplish what you are trying to do if you are outside your home network. The closest you might get to solving the issue is if a relative or friend could install the free logmein software on their laptop ( www.logmein.com) and then log in to your home network (hopefully they're capable of doing that). Once they've done that, you would, from wherever you are,  run your internet browser, install the logmein plugin allowing you to remotely control their computer and from that point, you can access your router settings and slingbox on your home network in order to check the port forwarding settings or re-run the sling setup to manually configure the router for correct remote viewing.

           

          Press alt.shift.i while watching a stream on the desktop software or ctrl and click the screen if using the webplayer to see what stream type comes up. If it's not TCP, then its a port forwarding issue, and more than likely the reason for the slingcatcher connection problem.