1 Reply Latest reply: Apr 28, 2017 10:59 AM by SlingSupportJuanita RSS

    M2 unable to look for update on Wifi

    Tg1414
    Visibility: Open to anyone

      M2 unable to look for update on Wifi, so install process cant proceed.  Although the update has already been installed using Ethernet connection, when I  try a wireless connection it can not be sustained or attained thur update process.

        • Re: M2 unable to look for update on Wifi
          SlingSupportJuanita Moderators

          Hello,

           

          I see you having issues staying connected to your network when trying to use your WiFi. This has to do with the router. If the router port needed for a Slingbox to stay connected is closed this will happen. I will send you a link that will guide you in checking if this specific port is opened on your router.

           

          Click on the following link, this is a website where you can check ports using your IP address.

           

          Once you go to this website;

          1. CLICK ON PORT FORWARDING TESTER
          2. YOU WILL SEE WHERE IS SAYS 'USE CURRENT IP ' CLICK ON THAT.
          3. WHERE YOU SEE PORT NUMBER MAKE SURE TO TYPE IN 5301
          4. CLICK CHECK
          5. IF IT SAYS THE PORT IS CLOSED YOU CAN CONTACT YOUR INTERNET PROVIDER AND/OR ROUTER MANUFACTURER TO OPEN PORT.
          6. ONLY WHEN YOU CONNECT USING AN ETHERNET CABLE WILL YOU BYPASS THIS ISSUE DUE TO THE FACT THAT IT IS A DIRECT CONNECTION.

           

           

          Thank you,

          Janie

          Sling Media Support