Hi there. Most folks with U-verse have to go through the manual setup to get REMOTE viewing going properly. Go through the setup again and pick the 2wire 2701 modem/router. The user interface USED to be exactly the same but has been tweaked a little. The step by step is still pretty close. Once you are done you should be GOLDEN! :-) Has been working flawlessly for me and many others! Good luck!!