Are you new to slingbox? If so, I suggest you try to get your money back immediately because there is no fix. I've had mine for 2 years and mine has functioned this way with constant crashing and continual pausing for 1 ½ years. Their customer service does nothing to resolve the issue either, as they only put out a Slingplayer app update once maybe twice per year and it does virtually nothing to improve functionality. My advice: run! Run to get your money back!