Slingbox 350 on screen remote stopped working!

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    Good morning!  I have a Sb 350, I have Windows 10, and I use this link to open and use my SB:  http://slingplayer.slingbox.com/embedded/slingplayer.php  Everything has worked fine until 2 days ago, when the on screen remote stopped functioning.  The host for my SB has tried all the trouble shooting tips, to no avail!  Can you help?  Thank you!!!